Kondratiuk DmitriiStepShot | Product Manager
Service processes documentation in SaaS
The topic is about how processes documentation helps companies grow: hire new contributors, implement new tools and keep expert knowledge available for everybody's use. I'll also highlight how fostering documented processes help team be service-oriented, enable delegation and scale an organization.
Recently transitioned to product management from customer success with an expertise in business analysis, project management, business communication and sales gained through work in the Lviv-based start-up. Has an extensive communication experience with software consumers in SME to Corporate Enterprises achieved when growing SaaS business.